5 Top Client Delivery Tools Every Online Business Needs
5 Top Client Delivery Tools Every Online Business Needs
So many businesses moved at least part of their operations online over the last two years. Are you one of them? If so, here is a list of online tools that can help you be successful.
Last month we launched part 1 of a three-blog series entitled Useful Tools for Online Businesses, focusing on tools that support business operations. This blog is about client delivery tools, essential for managing your client relationships.
Client delivery tools impact the experience customers have with your business. The more satisfied they are with your service, the more repeat business and word-of-mouth referrals you get.
Client delivery tools improve communication, simplify processes, and keep everyone on the same page. Here are a few types of client delivery tools that have helped our clients.
Tool #1: Customer Relationship Management (CRM)
A CRM helps you to manage contacts and streamline communications with your customers. Conversations are not lost in email threads, scattered on post-it notes, or undocumented during phone conversations because a CRM stores all those communications in one place. It leads to a better knowledge of your customers, improved segmentation, increased customer satisfaction, and faster communication.
Tool #2: Portals for Education
Online course platforms allow you to share your knowledge and experience with your customers and target audiences quickly and conveniently. They can learn from you on-demand, according to their schedule, and even earn certifications of completion.
Tool #3: Communications Tools
Communications platforms allow your team to communicate with each other and your customers. You can collaborate on projects, establish workflows, and keep communications organized by topic. The entire team stays connected and moves forward on a project.
Tool #4: Video Conference Tools
Video conference tools help to improve communications and build relationships with clients and customers, whether they are a short drive or half a world away. Hopping on a video call instead of traveling to another location saves time and travel expenses.
Credit to photo source. Add the outside lInk.
Tool #5: Productivity tools
Productivity tools improve communication and allow for mobility and remote working. Team members can stay connected on a project no matter where they are, track performance, and share progress and updates.
Do You Have the Right Systems and Tools in Place for Your Business?
The tools for your online business are the foundation of your business systems.
A thorough review of your systems makes selecting the right online tools a breeze.
Check out this article, “ 3 Systems Secrets Your Business Needs to Thrive.”
If you missed:
"6 Tools Every Online Business Needs to Scale, Part 1: Business Operations, read it here.
"6 Tools Every Online Business Needs to Scale, Part 3: Digital Marketing, read it here.
Need Help With Your Systems or Tools?
Not sure what type of online tool you need? An Online Business Manager can help you figure it out. After working with many client delivery tools over the years, we know which tools work best in certain situations.
If you’re looking for an expert to discuss your options, give Healthy Business Manager a call today!
Experienced online entrepreneurs are often stressed and exhausted because they are juggling everything in the business. I partner with owners to get results by managing operations.
Bottlenecks are busted so they have the energy to focus on growth.
Additional Helpful Tips
Grow Your Business. Take Back Your Life.
Certified Online Business Manager for Experienced Entrepreneurs Who Want a Strong Business. This could also be where you add your one-liner.
You deserve to have a business that thrives.
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